FAQ
Frequently Asked Questions
You are strongly encouraged to arrive 30 minutes before your booking time due to the necessary paperwork and payment that is required.
After this, there is a 5 minute self drive to the Quad Bike Staging Area where the adventure begins.
Be sure to get there early.
You don't want to cut into yours or other peoples valuable riding time.
Our tours are 1 and 1.30 hour tours and we do our best to make sure that our clients get as much riding times as possible.
Granted, riding time can be affected by clients not showing up on time and we are not shy at leaving them behind if this is the case!
So please don't be late.
Every tour commences with a 10 minute bike familiarisation and safety briefing.
This is important when considering that some riders may have never been on a quad bike before.
Our experienced guides have designed tours to ensure that we cater to all riding levels of expertise. So don't be worried if you have someone in the line that chooses to ride a little more cautiously than you.
Our guides will create two lines of riders. One for the more cautious and one for the more experienced and daring.
All in all, regardless of the tour that you've chosen and the type of riders joining you, we always offer heaps of riding time.
SDA tested a number of popular brands including Honda's, Polaris and Suzuki's. We settled on the (automatic) Artic Cat's and Kymco MXU 400cc (both air and oil cooled).
Our bikes are extremely user friendly and well balanced for use on the Sand Dunes. They provide plenty of power and comfort to do all that we need to do as part of the touring experience that we offer.
If your a 'first timer' don't be worried as we cater to the riding experience and ability of everyone. The bike have an automatic thumb throttle action, you'll be riding the dunes like an expert at no time.
Absolutely. We accept VISA, MasterCard, Debit card and Union Pay as well as cash.
At the moment, we don't apply any surcharge either (subject to change without notice though).
There are several ways to Book or Contact us for your Quad Bike Experience.
Choose one of the options below and our helpful and friendly staff will be happy to answer any questions that you may have, and book you in at a time suitable for you.
Book Online at https://sandduneadventures.rezdy.com/index
If your IT savvy use our online booking instead.
One of our Team will follow up and confirm your reservation
By phone
Please call us on +61 (0)2 4033 8808 and we can assist you with any enquiry or booking that you desire.
It is highly recommended
While we accept walk-in's, we certainly don't want you to be disappointed.
Booking in advance secures your adventure and avoids the confusion and frustration of turning up and not getting out on the dunes.
When pre-booking, we ask for full payment to secure your booking.
If for any reason you can't make it and give us a full 24hrs notice, we'll hold onto a credit in your name, for the amount of your deposit, ready for you to take advantage of at a later time!
Now that's customer service for ya!
Please, when you make your booking, be sure to have all your affairs in order to get along and enjoy your adventure!
Cancellation Policy
Sand Dune Adventures reserve the right to reschedule bookings due to unsuitable weather conditions or any other unforeseen situation that may arise. If quad biking is cancelled due to unsuitable weather, the customer ticket can be changed to an open dated ticket valid for 12 months. SDA are happy to try and change your tour time if your running late. A FULL 7 days notice that you cannot make it.... BUT, there's not much we can do for people who simply change their mind at the last minute, sorry.... NO REFUND for a NO SHOW!
Bookings cancelled 7 days or less prior to arrival - 100% of the total booking cost will be charged as a cancellation fee
We can put your booking on hold at no cost to come at a later date up to 12 months.
No refund for a no show!
If your tour leaves without you, we are unable to issue you a refund.
All late arrivals and no shows that need to be rescheduled or put on hold (credit) will incur a fee of $25 per person.
But we will make every effort to accommodate you on a later tour for that day!
So please be sure of your tour time and get all affairs in order to get along and enjoy your adventure.
We sell gift cards for the 1 hour quad bike, 1.5 hour Aboriginal Culture Tours.
Gift cards can be purchased online at https://sandduneadventures.
Please call the office (02) 4033 8808 if you would like to purchase a gift card or have any questions.
Sorry, no can do!
Our tours are conducted on our private lands and we are not insured for people seeking to ride their own bikes.
You can however conditionally register your bike with the RTA and purchase a Beach Permit to ride your own ATV in the Recreational Vehicle Area.
Saying that, they don't have Dunes like we do, down the Southern End! You've gotta try us to believe us.
Children under 16 year of age can participate in our tours being doubled by an adult but MUST be 130cm high or more
Certainly not to ride.
You may need it as identification when you complete the Indemnity Form but other than that, we're riding on private property so it's all covered.
On occasion, customers have specific needs relating to
- added activities (sand boarding etc)
- tour times (longer riding times, earlier start and/or later finish for sunset photography)
- personal disability challenges
- age challenges (youth and elderly)
- group size numbers
As a result, we are very flexible in our delivery to ensure that everyone gets to experience the dunes in some shape and form.
We want everyone to have a go
Depending on the clients concern, SDA guides always work with the client an offer them every opportunity to ride the bike themselves.
To do this, we have developed a procedure whereby, clients ride the smaller training track to provide then with an opportunity to develop confidence, and/or demonstrated that they can handle the bike (noting that safety comes first).
Our guides provide a personal induction and ‘one on one’ time with the client and following the client’s brief riding demonstration, our guides will make an educated assessment on their ability.
If for any reason, the Guide (or the client) determines that they are unable to ride the vehicle alone, then the following is offered to you.
You can be doubled by our Aboriginal Tour Guide
This is the more popular option and has occurred on numerous occasions with people always walking away from the experience completely satisfied. For example our guide will have some fun on the bike doing manoeuvres that you wouldn’t have been able to do.
On a rare occasion we have had to double more than one person per tour. For example 3 guides could equal 3 clients being doubled.
Provide you with a 4WD or Hummer Tour. On most occasions, people will take up the offer of a 4WD or Hummer Tour. People are pleased to learn that they are not penalised due to a fear or inability to ride.
Yes, we do.
Come hail or shine, we operate all year round (in fact its more fun in the wet).
Tours may be cancelled in extreme weather (lightning).
If your tour is cancelled, we will contact you to make another arrangement.
Saying that, if we cancel and you can't make another time, we'll offer you a full refund! No games.
Everyone receives a bike familiarisation and clear instructions before you set off on your adventure.
Yes, providing you follow the simple rules and instructions given to you by your guide.
You will be told the Do's and Don'ts of riding quad bikes (ATVs) on arrival.
If these simple rules are disregarded while on your tour, you will be asked to leave the tour.
This is purely for your safety and the safety of other passengers.
Your safety is of upmost importance!
We are the only Quad Bike operator that has exclusive access to the Largest Dunes within this magnificent landscape!
All other operators might say they have, but we guarantee, Biggest Bikes, Biggest Dunes and more riding time for your money!
Q: Any other benefits!
A: Extreme sandboarding and authentic hands on introduction to Aboriginal culture and the uses of the land.
SDA are Award Winning so you know you are coming with the best!
Depending on the tour you choose, you'll cover up to anything between 12 - 20kms of riding taking in the awe of these fantastic dunes!
We don't have a designated track and we never go the exact same way twice.
Get on an adventure with us and get exclusive access to the biggest dunes out there, with some reaching up to 100ft.
Sorry, no one will insure us to just hand out Quad Bikes and leave people on their own.
Our goal is to keep people safe and as such all riders must obey the rules at all times.
All tours are accompanied by 2 experienced Aboriginal guides.
And the sand dunes are very large, and if you are unfamiliar with where you are going, you will almost certainly get lost or hurt or both.
We can't allow this to happen!
Weather does not affect the departure of our tours.
The quad bikes perform equally well in wet or dry conditions.
But, if there's lightning, well that's another story!
If your concerned about the weather, call ahead of your tour time and find out what the dunes weather system is up to?
We operate a maximum of 10 bikes plus 2 instructors to maintain adequate levels of supervision.
We can currently take up to 20 people per session with additional tour guides.
- All participants must wear a helmet.
- All participants must follow the instructions of the guide.
- All participants must travel at speed that is deemed safe and reasonable to the tour and; as is set by the Guide, to ensure safety.
- All participants must follow the tour guide in a single tag-a-long file line spaced approximately 5 to 6 bike lengths apart.
- All participants must take responsibility to become aware of the features of the ATV prior to the ride, including location of brakes, throttle, and ignition switch.
- If you have head wear (Turban) this must be rearranged or taken off as you need to wear a helmet on tour.
- Absolutely no drugs or alcohol.
- All participants must sign a liability waiver.
- We reserve the right to cancel or change tours due to inclement weather, safety reasons, insufficient bookings or events beyond our control.
- Refunds are not offered but tours may be rescheduled at an alternative date.
- You are responsible for the equipment you use.
- A signed credit card imprint is required to cover potential damages should you damage the quad bike.
